CX Workstream | April Update

v1.3.0 | CD5 and 6 | CPRC Engagement | Phase 3 CX Research

 

Dear Consumer Data Right participants and other interested parties,

Since the March CX update, the Consumer Experience (CX) Workstream published v1.3.0 of the CX Standards and Guidelines, completed a third round of consumer research, and commenced a community sector engagement with the Consumer Policy Research Centre.

V1.3.0 CX Standards and Guidelines

The latest version of the CX Standards and Guidelines were published in early April providing clarifications and minor corrections. The full change log can be found in the v1.3.0 release notes.

Feedback on v1.3.0 of the CX Standards and Guidelines can be submitted on GitHub or the CDS website.

Joint Accounts and CDR Logo Consultations

Consultation drafts 5 and 6 covered aspects of the joint account election and authorisation experience and the use of CDR logos. These consultations closed on April 9th.

The consultation outcomes have been shared with the ACCC. As the proposals in these papers depend on rules amendments, any decisions will be delayed until rules consultation can occur.

Phase 3: Round 3 CX Report

The Phase 3, round 3 CX report focused on trust, informed consent, propensity to share, joint accounts, and the right to delete – this report can be found on the Phase 3 outputs page.

The scope, schedule, briefs, and artefacts for immediate Phase 3 work can be found in detail in a Phase 3 overview document.

Other reports and outputs of the CX Workstream’s consumer research can be found in the CDS Website’s Knowledge Centre.

Phase 3: Round 4+

The CX Workstream will continue conducting research and iterate on existing designs and issues until June 2020. The next round of research will focus on re-authorisation, specifically a simplified flow for extending the duration of an existing consent.

The first low fidelity iteration of this flow is available online.

The aim of this research is to understand how the amendment of an existing consent can be simplified without compromising the quality of consent.

Round 4 will be part of a longitudinal study, whereby some participants from earlier rounds will be re-engaged to assess their ability to recall the terms of their original consent when going to re-authorise. Participants new to the research will be provided with a prototype and survey as ‘homework’ before the session to establish some level of familiarity with the consent flow, but also to gain insights from unmoderated testing.

Round 4 research questions include:

  • How well can participants recall their original terms of consent?
  • How might we provide consumers with the ability to amend consent while remaining empowered and in control?
  • Which consent flow components can be removed or summarised without compromising the quality of consent?

We invite comments through our existing channels on the topic of simplified re-authorisation flows, including the flow linked to in this section to be tested in round 4.

You can subscribe to the Consumer Data Standards blog to keep up to date on the outputs of this research.

Consumer Policy Research Centre Engagement

The Data Standards Body (DSB) has engaged the Consumer Policy Research Centre (CPRC) to support community sector and community advocate consultation.

CPRC will capture feedback from the community sector and provide the latest advice to the DSB on consumer risks and opportunities associated with the development of the Data Standards.

Keep in touch