DSB | End of Week Wrap Up | 8th of April 2022

Dear Consumer Data Right participants and other interested parties,

Happy Friday all, here is the end of the week update for the Consumer Data Standards.

News and Announcements

CDR Implementation Call for the 21st of April 2022

The Consumer Data Right Implementation Call planned on the 21st of April 2022 will be cancelled to allow both Community, the DSB, and ACCC members on the Call to take a break.

We encourage the Community to take time to recharge and relax with family and friends. The CDR Implementation Call will recommence on the next Thursday 28th of April 2022. We will update the invitations and send out cancellations for this instance.

Consumer Experience Report

A research report that contains findings and recommendations that support new rules on non-AP disclosure consents and the CX standards introduced in v1.16.0, related to Disclosure Consent: Insight Descriptions, and Disclosure Consent: Non-Accredited Person Disclosure Notification.

Conducted in Q4 2021, this report introduces a new format and new outputs, including:

  • Behavioural archetypes to segment and describe different consumer drivers, behaviours, and needs observed in the research, including the Sceptic, Sensemaker, Assurance seeker, and the Enthusiast
  • A design rationale, demonstrating how the proposed guidelines for insight and trusted adviser consents tend to the needs and expectations of these behavioural archetypes
  • A Fogg Behaviour Model (FBM), which is a Behaviour Design approach that suggests a Behaviour (B) occurs when Motivation (M), Ability (A), and a Prompt (P) converge, and is summarised in the formula B=MAP. Research participants were plotted on the FBM according to their behavioural archetypes in relation to an ‘action line’, which indicates whether or not a consumer is likely to act on the CDR value proposition.

Link: https://d61cds.notion.site/21Q4-R1-2-Disclosure-consent-report-781e77be95574e79aaba9af4af17895a


Consumer Experience Guidelines Updates

CX artefacts - Insights disclosure consents and minor revisions related to Privacy Safeguard 12

  • CX artefacts and guidelines to support insights disclosure consents (detached flow).
    • Insight disclosure consent artefacts provide an implementation example to reflect the new rules on insight disclosure consents and the CX standards introduced in v1.16.0, related to Disclosure Consent: Insight Descriptions, and Disclosure Consent: Non-Accredited Person Disclosure Notification.
    • CX Checklist (on website) includes key requirements and guidelines related to insights disclosure consents, see checklist references starting with 1CO4.
  • Minor revisions to wireframes, open source design assets, prototype and CX Checklist (website only) to include CX Guidelines about complaint handling and Privacy Safeguard 12. Refer to CX artefacts for data recipients:


Offline Customer Guidance

On the 7th of April 2022, the ACCC and Data Standards Body published a joint article on Offline Customer Guidance. Please note Consumer Experience Guidelines will be published in the near future to provide further guidance.

Article: https://cdr-support.zendesk.com/hc/en-us/articles/4627046759823


10th Maintenance Iteration

The 10th Maintenance Iteration Working Group met on the 6th of April 2022, as an out of cycle gathering. The agenda covered items unable to be accommodated during the 30th of March 2022 session held the week prior. For those unable to make the adhoc session you can find the agenda here: https://github.com/ConsumerDataStandardsAustralia/standards/wiki/DSB-Maintenance-Iteration-10:-Agenda-&-Meeting-Notes-(6-April-2022)

The same link and page will be updated when the Meeting Minutes are published.

If you are wondering what the Maintenance Iteration is and the role this process plays: we have put together a short video introduction. Please see Video [15] Introduction to the Standards Maintenance Iteration (17/02/2022) https://youtu.be/AyJ7jEGICv0


11th Maintenance Iteration

The 11th Maintenance Iteration is planned to commence on the 27th of April 2022 @ 2:00PM AEST. Placeholder invitations have been sent out to the existing Maintenance Working Group members. If you would like to join the 11th Maintenance Iteration please send a note to contact@consumerdatastandards.gov.au.


Next weeks To-Do

Coming up next week to keep the CDR Community on top of events, consultations closing and working groups:

  • 10th Maintenance Iteration: 13th of April 2022
  • CDR Implementation Call: 14th of April 2022
  • Decision Proposal 240 - ADR Metrics Feedback period closes: 15th of April 2022

Decision Proposals and Noting Papers

A list of the current open Decision Proposals:

Cross Sectors

Banking Sector

  • None at the moment.

Energy Sector

  • None at the moment.

Noting Papers

Please be aware of a number of Noting Papers available for review on the Consumer Data Standards GitHub repository.

  • None at the moment.

Workshops and Events

Find all our events here: https://consumerdatastandards.gov.au/events/

Coming soon.


CDR Implementation Call

Regularly held on a weekly basis and enables all community members access to subject matter experts from the ACCC and Data Standards Body. If you would like an invitation please reach out to contact@consumerdatastandards.gov.au


Maintenance Iterations

The 10th Maintenance Iteration is currently underway. The working group meet on a fortnightly basis.

You can find out more about the phases and scope of the Maintenance Iterations here: https://github.com/ConsumerDataStandardsAustralia/standards-maintenance. If you would like an invite please reach out to contact@consumerdatastandards.gov.au


Keep in touch

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If you would like to participate in any of our discussions or provide any feedback, you can do so via email to contact@consumerdatastandards.gov.au.