CX Guidelines

Update

The CX Working Group has now released the first iteration of the new CX Guidelines. This version contains all existing CX Standards plus revised guidelines and wireframes for the authentication flow.

CX artefacts will continue to be updated until all existing CX artefacts have been ported from the previous PDF format. These revisions will occur in conjunction with any proposed CDR Rules changes being made.

View the new CX artefacts


Latest complete version

Version Date released Change log
1.4.0 12.08.2020 View

Archived versions

Version Date released Change log
1.3.0 17.04.2020 View
1.2.0 31.01.2020 View
1.0.1 12.11.2019 View
1.0.0 30.09.2019  
0.9.5 17.07.2019  

The Data Standards Body (DSB) recognises that the consumer experience (CX) is critical to success for the CDR regime. To help provider CDR consumers with simple, informed, and trustworthy data sharing experiences, the DSB has developed Consumer Experience (CX) Standards and Guidelines that identify a number of key elements to be aligned to across the regime.

Versions 1.0.0 and later of the  CX Guidelines include a corresponding version of the CX Standards.

The latest version of the CX Standards and CX Guidelines can be found on this page and have also been incorporated into the general technical standards on GitHub.


The CDR Rules (8.11) require data standards to be made for:

  • obtaining authorisations and consents, and withdrawal of authorisations and consents;
  • the collection and use of CDR data, including requirements to be met by CDR participants in relation to seeking consent from CDR consumers;
  • authentication of CDR consumers;
  • the types of CDR data and descriptions of those types to be used by CDR participants in making and responding to requests.

The CX Guidelines contain guidance and examples for putting key standards and CDR Rules into effect. As stated in the CDR Rules Explanatory Statement, ‘at a minimum, accredited persons will be guided by the language and processes of guidelines produced by the DSB.’ The CX Workstream emphasises that aligning to the non-mandatory items in the CX Guidelines will help achieve consistency, familiarity and, in turn, facilitate consumer trust and adoption.

The obligations on CDR participants to apply the published standards commence on the commencement of the Consumer Data Right rules:

  • where the rules require compliance with the standards, non-compliance with the standards may constitute a breach of the rules.
  • where the standards are specified as binding standards as required by the Consumer Data Right rules for the purposes of s56FA of the legislation, they apply as under contract between a data holder and an accredited data recipient. The legal effect of binding standards as between data holders and accredited data recipients is fully set out in s56FD and s56FE of the legislation.

Feedback

The community is invited to provide feedback on the CX Standards, CX Guidelines, and CX-related decision proposals on the relevant CX consultation pages and on GitHub.

Feedback will also be accepted via email to cx@consumerdatastandards.gov.au. In accordance with the regular practice of the Data Standards Body, email submissions will be posted on GitHub and the CX consultation page to ensure transparency of the consultation process. Where participants believe they have sensitive information to convey we will consider those discussions and give guidance on our preferred disclosure approach prior to meeting to discuss such issues. To discuss, please email us at cx@consumerdatastandards.gov.au.


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